The Teams and Firstline Workshop for those thinking about using Teams as a telephony solution.
OUTLINE
The scope of this engagement is to perform a detailed analysis of your current environment, including user personas, devices, and calling workloads. The objective is to jointly create a customized, prioritized, and actionable upgrade plan to move users to Microsoft Teams for Calling.
If you have ever thought about:
- Using Teams as VOIP telephony system
- Replacing PBX system (ideally, this platform should be reviewed every 5 years)
- Replacing legacy desktop phones
- Reducing the cost of traditional calling plans
then this is the workshop for you.
PURPOSE
This workshop is ideal for customers who use Teams for just Chat, Collaboration, and Meetings with Audio Conferencing, who want to leverage their existing investment with Calling within Teams.
Engagement Objectives
The objectives for the Teams Calling Workshop engagement are:
- Evaluation of your current telephony and PBX needs
- Environmental and workload analysis
- Demonstrate the end-to-end Teams Calling experience
- Direction on how to transform various user profiles into a modern collaboration and communication environment
- Document the Journey from PBX to Teams for calling
- Customized report-out with actionable recommendations you can follow to enable and adopt Teams for Calling
In this workshop, the expectation is that you have covered the following topics:
- Microsoft teams calling experience
- Management scenarios for calling
- Use case and scenario discovery
- User, business, and administrator roles in Teams Calling
- Environmental and site analysis
WHAT’S COVERED
In Scope
The standard scope of the engagement includes all the engagement activities listed above plus:
- Illustrate common migration strategies in regard to the different aspects of the customer experience
- Direction on how to transform various user profiles into a modern collaboration and communication environment
- Customized report-out with actionable recommendations you can follow to enable and adopt Teams for Calling
The standard scope of the engagement excludes:
- Technical designs or implementations
- the final plan includes the prioritization of additional engagements, which will assist with the design and implementation of the Microsoft Teams
- Pilots or Labs
- Demos may be conducted within the readiness sessions, but pilots and/or labs must be conducted as separate engagements
- Network Testing and Configuration
- This workshop includes a high-level assessment of your current environment and will touch on the network configuration but not get into testing or planning
END RESULT
In addition to the Deployment Plan, customers will receive detailed Reports and Recommendations.
This report will include:
- Information from the Environmental Analysis session.
- The Teams Deployment Plan guides, training, and cost benefits
- Adoption and Change Management plans
